Thinking of updating an employee's email address for them? Not so fast! In our Onboarding Tool, employees log in with their personal email addresses, and that login travels with them —whether they work with you or their next employer. This means their email is tied directly to them, not your company.
So, what can you do? Let’s walk through the process.
Why Employers Can’t Edit Employee Emails
Because employees use their personal email to log into the system (and potentially multiple employer accounts), only they can make changes to that email. You won't find an "edit" button on your end—we promise, it's not hiding anywhere.
How Employees Can Update Their Email Address
If an employee wants to update their email address, here’s what they need to do:
Log into the Onboarding Tool with their current email.
Click their initials in the upper-right corner of the screen.
Select the edit icon on the top right (it looks like a pencil).
Locate the "Personal (Primary) Email" section.
Enter their new email address.
A confirmation message will pop up:
Click Save.
Then scroll to the bottom of the page and click Save again—yes, both saves are needed!
What If the Email Was Entered Incorrectly?
Oops! If an employee was added to the system with a typo in their email (like @gmail.om instead of @gmail.com) and can’t log in at all, that’s when you can step in.
Here’s what we need from you:
Your account name as it appears in the system
The full name of the employee
The incorrect email address
The correct email address
Send this info to our support team, and we’ll update it for you. We've got your back.
Need Help?
If you're still unsure or your employee is stuck, reach out to our friendly support team. We’re always happy to help untangle email snafus or anything else that comes your way.